In cooperation with ERV Evropská pojišťovna, a.s., we offer HotelStorno insurance for the cancellation of your stay. This allows you to book at your convenience and for any date without the worry of cancellation, rather than waiting until the last minute.

What is covered by HotelStorno Insurance?

We offer two insurance options, Basic or Optimal. 

Both insurance options cover stay cancellations caused by:

• an acute illness or injury to you or a close relative, including COVID-19,
• unexpected loss of employment,
• divorce proceedings,
• taking a make-up exam during the term of stay,
• extensive damage to your residence.

In addition, Optimal includes:

• cancellation of your stay due to personal quarantine of you or a fellow traveller due to COVID-19,
• liability for damage to the accommodation facility up to CZK 100,000,
• insurance for early termination of an already started stay (maximum amount of CZK 10,000, with a daily max. of CZK 1,000).

How much will the insurance cost, and how can I obtain it?

The insurance premium is based on the price of the stay and any additional services booked, calculated as a percentage. The Basic option costs 4% of the total price of your reservation, while the Optimal option costs 6%.

E.g. The price for the stay and other ordered services for 2 persons is CZK 20,000. The Basic option of the cancellation insurance costs CZK 800, the Optimal option costs CZK 1,200. Only one of the options can be selected. 

When booking online on our website, you can request a quote for a nominal fee. In this case, we will contact you with an offer immediately. In case of acceptance of the offer, the cancellation insurance is binding and must be paid. Payment of the insurance premium is due within three days after the reservation is made. After payment, we will send you an insurance policy with ERV Evropská pojišťovna, a.s.

Terms and Conditions of Insurance:

• the earliest start date is in 15 days – can be requested when booking online, by phone or by e-mail; this must be arranged within 3 working days of the online booking;
• the start date of the stay is within 15 days – can be requested at the time of booking by phone or e-mail and the insurance can be arranged at the same time as booking;
• insurance cannot be arranged at a later date.

Excess and Insurance Conditions

• the amount of the excess is 20%,
• 10% in case of hospitalisation,
• in the event of illness or quarantine due to COVID-19, the excess is 20%,
• the amount of the excess is set by the insurer and cannot be changed.

If you take out the insurance and are unable to attend, you will need to make a claim with ERV (similar to making a claim for an accident where you are insured). However, we will be happy to assist you with any questions.

An insurance flyer is available [here]. You can read the information leaflet for the insurance product [here].

Insurance conditions can be found [here].