Dear guests,

Thank you for your loyalty and for visiting our picturesque resort. If you wish to join our Loyalty Program, please find all relevant information and conditions below.

You can access the application form for the Loyalty Program HERE.

You can access the application form for the Loyalty Program HERE.

The LÁZNĚ LIBVERDA, a.s. Loyalty Scheme for individual clients (the “Loyalty Scheme”) is a scheme run by LÁZNĚ LIBVERDA, a.s., incorporated by entry in the Commercial Register maintained by the Ústí nad Labem Regional Court under registry number B 208, having its registered office at Lázně Libverda 82, 463 62 Lázně Libverda (the “Company”). It is intended to grant special benefits to clients who make regular use of the Company’s services.

1. Loyalty Scheme membership is free of charge. Any natural person over 18 years of age may become a Loyalty Scheme client (a “Client”) upon filling in the application form and emailing it to: rezervace@lazne-libverda.cz.

2. Loyalty Scheme applicants are required to fill in the application form legibly, preferably in block capitals. Loyalty Scheme membership is not automatic (without a signed application form). Written consent is always required for the processing of personal data (GDPR).

3. By filling in, signing, and submitting the application form, the applying Client agrees to the membership rules and these General Terms and Conditions. The Client also confirms consent to personal data processing (GDPR) in order for information about the Company’s news and offers to be sent.

4. The Client may access Loyalty Scheme bonus benefits upon submission of a valid application form and activation of membership. However, discounts associated with any level of Loyalty Scheme membership can only be applied to the next stay booked by the Client; they cannot be applied to a stay that is already in progress. The Company reserves the right to determine the time necessary for activating member benefits.

5. Loyalty Scheme membership is activated, and the level of the Loyalty Scheme is determined by the Company’s reservations department.

6. The Loyalty Scheme levels are as follows:

6.1. Loyalty Scheme for private customers

• Standard Spring
• Bronze Spring (after the Client has after the Client has accumulated more than 35 nights’ accommodation)
• Silver Spring (after the Client has accumulated more than 81 nights’ accommodation)
• Golden Spring (after the Client has accumulated more than 150 nights’ accommodation)

A nights' accommodation refers to one night stayed by the Client in the Company’s hotels and accommodation facilities, which must be booked directly in person, by phone, email through the reservations department, or online via the booking system on the Company’s website.

The following are not eligible for inclusion in the number of nights’ accommodation accumulated:

- Stays prior to 1 January 2019. The number of nights’ accommodation is calculated as the total for the previous five calendar years (e.g., in 2026, the number of nights’ accommodation is counted from 1 January 2020 to 31 December 2025).

- Stays purchased through a travel agent, tour operator, or other intermediary (e.g. corporate stays, etc.).

- Stays booked via an online booking system other than the booking system on the Company’s website.

- Stays covered by a health insurance company (Full-cover/Subsidised Spa Care).

- Stays purchased under group bookings.

The reservations department monitors the accumulated number of nights’ accommodation.

6.2. Loyalty Scheme for insured customers

•  Spa Ace (4 or more stays)
•  Spa Professional (7 or more stays)

Stay means the Client’s medical stay for full-cover or subsidised spa treatment in the Company’s hotels and accommodation facilities, booked either directly or through a hospital or clinic. Stays that are terminated early are not included in the total.

Stays from 1 January 2019 onward are included in the calculation. The total is based on stays from the previous five calendar years (e.g., in 2026, the number of stays is counted from 1 January 2020 to 31 December 2025).

The reservations department monitors the total number of stays.

A detailed description of the Loyalty Scheme levels can be found in the dedicated Loyalty Scheme section on the Company’s website.

7. The discount is tied to a specific individual and cannot be transferred to another person. It is a direct reward for loyal customers.

8. To access discounts associated with the different Loyalty Scheme levels, clients must contact the Company’s reservations department before making a reservation. Benefits must be claimed prior to each reservation:

Mon – Fri: 7 a.m. – 5 p.m.

Tel.: +420 482 368 100, 101, 102, 103

E-mail: rezervace@lazne-libverda.cz

9. The discounts associated with each membership level apply only to individually booked spa or wellness stays, as well as hotel accommodation reserved in person, by phone, email through the Company’s reservations department, or online via the booking system on the Company’s website.

10. Discounts cannot be combined with other offers, discounts, or payment in the form of employee benefits.

11. The Client is entitled to discontinue his/her Loyalty Scheme membership at any time by personally notifying or emailing the Company’s reservations department.

12. Benefits may be redeemed after the initial signing of the Loyalty Scheme application form.

13. The Company reserves the right to terminate the Client’s Loyalty Scheme membership at any time, especially if the Client has provided incorrect, false or misrepresented information in the application form or otherwise violates these General Terms and Conditions.

14. There is no time limit on the validity of the Loyalty Scheme. The Company reserves the right to change the conditions and scope of Loyalty Scheme benefits and the duration of their provision at any time. The new terms and conditions take effect on the date of their publication on the Company’s website. These General Terms and Conditions will cease to apply once the new terms and conditions come into effect.

15. The Company reserves the right to terminate the Loyalty Scheme at any time.

16. These General Terms and Conditions are in force and effect as of the date stated in the heading.