Dear guests,

We would like to thank you for your loyalty and visits to our picturesque resort. At your request, you can be included in the Loyalty Program. All information and conditions can be found below.

The application form for the Loyalty Program can be found HERE.

The application form for the Loyalty Program can be found HERE.

The LÁZNĚ LIBVERDA, a.s. Loyalty Scheme for individual clients (the “Loyalty Scheme”) is a scheme run by LÁZNĚ LIBVERDA, a.s., incorporated by entry in the Commercial Register maintained by the Ústí nad Labem Regional Court under registry number B 208, having its registered office at Lázně Libverda 82, 463 62 Lázně Libverda (the “Company”). It is intended to grant special benefits to clients who make regular use of the Company’s services.

1. Loyalty Scheme membership is free of charge. Any natural person over 18 years of age may become a Loyalty Scheme client (a “Client”) upon filling in the application form and emailing it to: rezervace@lazne-libverda.cz.

2. Loyalty Scheme applicants are required to fill in the application form legibly, preferably in block capitals. Loyalty Scheme membership is not automatic (without a signed application form). Written consent is always required for the processing of personal data (GDPR).

3. By filling in, signing, and submitting the application form, the applying Client agrees to the membership rules and these General Terms and Conditions. The Client also confirms consent to personal data processing (GDPR) in order for information about the Company’s news and offers to be sent.

4. The Client may draw on Loyalty Scheme bonus benefits upon submission of a valid application form and activation of membership. However, a discount for a stay associated with any level of Loyalty Scheme membership may be applied only to the next stay booked by the Client, i.e. the discount cannot be applied to a stay that is already in progress. The Company reserves the time necessary to activate member benefits.

5. Loyalty Scheme membership is activated and the Loyalty Scheme level is determined by the Company’s reservations department.

6. The Loyalty Scheme levels are as follows:

6.1. Loyalty Scheme for private customers

• Standard Spring
• Bronze Spring (after the Client has after the Client has accumulated more than 35 nights’ accommodation)
• Silver Spring (after the Client has accumulated more than 81 nights’ accommodation)
• Golden Spring (after the Client has accumulated more than 150 nights’ accommodation)

A night’s accommodation means one night stayed by the Client in the Company’s hotels and accommodation facilities that has been booked directly in person, by phone or email through the reservations department or online via the booking system on the Company’s website.

The following are not eligible for inclusion in the number of nights’ accommodation accumulated:

- Stays prior to 1 January 2019. The number of nights’ accommodation is the aggregate for the previous five calendar years (e.g. in 2026 the number of nights’ accommodation is counted from 1 January 2020 to 31 December 2025).

- Stays purchased through a travel agent, tour operator, or other intermediary (e.g. corporate stays, etc.).

- Stays booked via an online booking system other than the booking system on the Company’s website.

- Stays covered by a health insurance company (Full-cover/Subsidised Spa Care).

- Stays purchased under group bookings.

The number of nights’ accommodation accumulated is monitored by the reservations department.

6.2. Loyalty Scheme for insured customers

•  Spa Ace (4 or more stays)
•  Spa Professional (7 or more stays)

Stay means the Client’s medical stay for full-cover or subsidised spa treatment in the Company’s hotels and accommodation facilities booked either directly or through a hospital or clinic. Any stays that are terminated early are not included in the total.

Stays as of 1 January 2019 are included in the calculation. Stays over the previous five calendar years are counted towards the total (e.g. in 2026 the number of stays is counted from 1 January 2020 to 31 December 2025).

The total number of stays is monitored by the reservations department.

A detailed description of the Loyalty Scheme levels can be found in the dedicated Loyalty Scheme section on the Company’s website.

7. The discount is tied to a specific individual and cannot be transferred to another person. It is a direct reward for loyal customers.

8. In order to make use of discounts available under the different Loyalty Scheme levels, the Company’s reservations department must be contacted before a reservation is made. Benefits must be claimed prior to each reservation:

Mon – Fri: 7 a.m. – 5 p.m.

Tel.: +420 482 368 100, 101, 102, 103

E-mail: rezervace@lazne-libverda.cz

9. The discounts associated with each membership level apply only to individually booked spa or wellness stays or hotel accommodation reserved in person, by phone or email through the Company’s reservations department or online via the booking system on the Company’s website.

10. Discounts cannot be combined with other offers, discounts, or payment in the form of employee benefits.

11. The Client is entitled to discontinue his/her Loyalty Scheme membership at any time by personally notifying or emailing the Company’s reservations department.

12. Benefits may be redeemed after the initial signing of the Loyalty Scheme application form.

13. The Company reserves the right to terminate the Client’s Loyalty Scheme membership at any time, especially if the Client has provided incorrect, false or misrepresented information in the application form or otherwise violates these General Terms and Conditions.

14. There is no time limit on the validity of the Loyalty Scheme. The Company reserves the right to change the conditions and scope of Loyalty Scheme benefits and the period of their provision at any time. The new terms and conditions enter into force and effect on the date of their publication on the Company’s website. These General Terms and Conditions cease to apply when the new terms and conditions enter into force and effect.

15. The Company reserves the right to close the Loyalty Scheme at any time.

16. These General Terms and Conditions are in force and effect as of the date stated in the heading.